FanDuel: $12,000 payout denied due to 'suspicious location' flag

Source. April 14 weekly end-user-feedback section. 36 new posts added to the tracking spreadsheet.

Headline. FanDuel dominated complaints this week — persistent location errors, bans for cross-state logins, and one high-impact case: a user denied a $12,000 payout due to a "suspicious location" flag.

Adjacent signals.

• DraftKings — multiple reviews citing location checks taking 10+ minutes, disrupting live bets.
• Bet365 (XPoint web / Radar mobile) — continued app freeze + bet slip erasure reports; one user must delete and reinstall the app every session.
• Fanatics (OpenBet) — location error on first launch reported by new users.

Why this matters. A denied $12K payout in public Reddit / X chatter is the kind of operator-anxiety story account managers can use to start a conversation about geo-check frequency tuning. Note: state attribution is hard from the public posts; whether the user was on a GeoComply or non-GeoComply state is uncertain.

QUESTION (from the weekly): Do we want to contact our clients about feedback, and if so, how do we want to approach them?